Refund & Return's

Easy Returns, Quick Refunds. A Smooth Shopping Experience, Guarenteed

Return & Refund Policy

We want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your item, you may return it for a full refund.

To be eligible for a refund, the item must be:

  • In its original condition, unworn, and undamaged.
  • Returned within 14 days of purchase.
  • Accompanied by the original packaging and any relevant documentation.

To initiate a return, please contact our customer service team to obtain a return authorization number (RA#). Once you have received the RA#, you can ship the item back to us at the specified address.

Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria. Once verified, we will initiate a refund to your original payment method.

Please note that shipping costs for returns are the customer's responsibility. We recommend using a trackable shipping method to ensure safe delivery.

If you have any questions or concerns, please don't hesitate to contact our customer service team.

FAQs

Could you kindly describe the order procedure?

Our ordering procedure is made to be both safe and easy to use. Just look through our inventory of premium minerals, select the one or minerals you want to buy, then click the Add to Cart button to put them in your cart. When you're ready to check out, just click the Checkout button, confirm your order, and follow the detailed instructions to provide all required information. You can also choose your preferred payment option. We will begin processing your order as soon as we receive it, allowing you to start enjoying your new minerals right immediately. Do not hesitate to contact us if you have any queries or worries regarding the ordering procedure.

Which payment methods are accepted?

Our goal is to make your buying experience as easy as we can. Because of this, we take all major credit cards, including Visa and Mastercard, as well as a number of other payment ways, such as PayPal and Stripe. We want to make sure that our customers can choose the payment method that suits them best to make purchases in a simple and safe manner. Please contact our customer service staff if you have any queries concerning the payment procedure or run into any problems when checking out, and we would be pleased to help.

How are the minerals being shipped?

We take extra care when packing and delivering your minerals since we know how crucial it is that they arrive in perfect condition. Every order is carefully packed and wrapped to offer the best possible protection while in transit. To guarantee that your minerals reach your home undamaged, we collaborate with reputable courier services like FedEx and DHL. We will try our best to comply with your request, nevertheless, if you have specific shipping needs or a preferred delivery carrier. Do not hesitate to contact us if you have any questions or concerns regarding the shipment procedure. Our helpful and informed customer service representatives are available at all times.

When can I anticipate receiving my order?

We work hard to ship your purchase as soon as possible because we know how important it is for you to receive your product on schedule. We can usually dispatch the item you requested the same working day if it is in stock. Processing, however, could take six to ten business days for larger orders. You may be confident that we will update you on the progress of your order at every stage, letting you know when you can anticipate receiving your minerals. We strive to give you the greatest possible purchasing experience because we appreciate openness.

Do you provide combination shipping?

Of course! We are pleased to offer combined shipping on all orders when there are shipping fees, so you can buy more than one item without paying extra for postage. You will save money on individual shipping costs because all of the minerals and gemstones you put to your cart will be shipped together. To finish your order, just add each item you want to your cart one at a time, then click the Checkout link.

Do all of the products listed on your website have stock right now?

We are always available to assist you! Please feel free to contact us by phone at (+92) 316 9119603 or by email at info@premierfineminerals.com if you have any more questions or concerns. Thank you for selecting Premier Fine Minerals for your purchasing requirements, we sincerely value your business!